Sludge: Is Your Product Making Your Customer’s Lives Harder not Easier?

Reading Time: 5 minutes I recently received a letter from a well-known subscription radio service for my car. The letter offers me a seriously discounted rate to renew my lapsed subscription. I won’t be renewing. Why not? The product performs exceptionally well, and the discount is significant. It’s not about the product itself. It’s about the sludge.

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From Goal to Strategy to Results with GOSPA

Reading Time: 7 minutes I’ve always felt the biggest challenge in strategic planning isn’t coming up with an excellent strategy. The real challenge is bridging the gap between strategy and execution. The GOSPA planning framework solves that problem.

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Get On Board

Get On (a) Board

Reading Time: 2 minutes It’s that time of year again. Time for the Arts & Business Council of Greater Nashville Board Matching program. This program combines training with a

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Hiring Decision

Interviewing 5: Making the Decision

Reading Time: 7 minutes The interviews are over. Now you have to decide. Who do you hire? Do you hire anyone? How do you combine the feedback of the many people who took part in the process? How do you compare the performance of the candidates across all the dimensions you are considering and identify the best hire? Over the years, I’ve developed a simple and flexible framework that lets me identify the distinctions between the candidates that make a difference and focuses discussion where it needs to be to build consensus.

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Interviewing 4: Can You Juggle? — Why Auditions are Better than Questions

Reading Time: 9 minutes “Tell me about a time….” You know those questions. They are the signature of the behavioral interview, which is a key component of most job interviews. But is the behavioral interview the best approach? Many years ago, I read a passage in a book that changed the way I hired developers and has profoundly influenced how I interview today. In this article, part of a series on interviewing knowledge workers, I share that insight and give some guidance on how to apply the technique in the 21st century.

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Interview Questions

Interviewing 3: Asking The Right Questions

Reading Time: 9 minutes You have a great job description that articulates both the functional and non-functional requirements for the job you are filling. You’ve narrowed down the 250 resumes to the half-dozen you want to interview. Now you have a candidate in front of you and you get to ask questions to determine if this is the one person you want to hire. What questions should you ask? A Google search will give you many “good” questions to ask in any interview. And yes, those are good questions. But are they the right questions for your job? No. Unfortunately, getting to those questions takes some work. Fortunately, you have that amazing job description to work from. In this article, I give you some tools to make it easier

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Interviewing 2: On the Problem of Resumes

Reading Time: 11 minutes Resumes. You’ll see a lot of them when hiring. You’ll see good ones. You’ll see bad ones. I can’t tell you how many resumes I’ve looked at over the years. In this article, the second in a series, I tell you how I approach resumes and what I look for to separate the wheat from the chaff.

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Interviewing The Knowledge Worker — A Guide for Practitioners

Reading Time: 3 minutes My younger brother emailed me recently. He was preparing to hire two new employees in his department and was soliciting advice from his family on interview questions. So I created this series of articles on interviewing. In these five articles, I dig deeper into five important topics on interviewing and share some approaches I’ve used to get the right people in the door.

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Strategy Is

Strategy is…

Reading Time: 4 minutes Not long ago I led a session on strategy as part of the Arts and Business Council of Nashville’s Arts Nonprofit Nuts and Bolts program. 

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